The City of Salem Utilities office accepts payments for city water, wastewater and garbage collection. The City of Salem Utilities Office accepts the following payment methods:
Make your payment in person:
We accept cash, checks, and money orders as well as credit and/or debit card payments. If a credit or debit payment is being made in the office, the customer must present a valid picture ID.
When making a payment in person our customers can use the drive up window or use our drop box. The drive up window hours are 8:30am to 4:30pm Monday - Friday. The drop box can be used 24 hours a day 7 days a week. If making a cash payment and using the drop box, we request the money and billing card be placed in a sealed envelope. Please make sure customer number is on check payments. The drop box and drive up window is located on the east side of the building.
Make your payment by phone:
Call 855-985-1129 to make a payment by phone. Please be sure to have your account number available as it is required to make a phone payment.
Make your payment online:
Click on the “PAYMENT/VIEW BILL” button below. First time users will have to register their account. Once you have registered, you can log in each month and make your payment. Please note that there is a convenience fee for using a debit, credit, or check payment card. The fee varies depending on which service you choose. Auto Debit is available also and customers can choose to go paperless if desired.