In April of 2020, The City of Salem Utilities began installing a Smart Water Meter system to all households and businesses throughout the entire service area. The initiative will bring increased efficiency to water customers, allowing them to monitor water usage more accurately. It will also allow the city to quickly respond to any infrastructure issues or possible leaks.
This program was started as part of the Salem’s ongoing effort to provide excellent customer service and to stay ahead of inevitable issues that may result from aging infrastructure, as some meters are more than 25 years old. To date, nearly ¾ of the new meters have been installed.
The City of Salem Utilities recently informed customers of a possible extended billing cycle as the new meters are coming online. The cause of the extended cycle is not known, and they are working quickly to fix the issue. As a result, some customers will have an extra 20 days of billing on their current statement. This will balance out during the next billing cycle, reflecting a shortened cycle. If you have any questions about your bill or to make payment arrangements, please contact the City of Salem Utilities at 812-883-3937.